IMPORTANT: Change of booking: in case of operation reasons or matters not due to My Tour (road

conditions, strikes, delays, changes in opening times or other problems). My Tour may modify the tour at

any time or replace it with alternative services of the same type and quality. In such case there will be no

change in the price of the excursion and modification will be proposed and communicated before the

departure. When, in spite of reservation, during the periods of greatest attendance, there are entrance

delays to museums, churches and so on, My tour and its staff could not be considered responsible.

CHANGES AND CANCELLATION: Any changes and cancellations of bookings, must be sent via fax to

0039 0577 1959066 or email to info@mytours.it or booking@mytours.it. No penalty applies for

cancellations made up to 48 hours prior the starting date of the service. For changes within 48 hours

MyTour will consider the case and get back to client with a solution. For any booking cancelled less than

48 hours from the date of service or no shows, My Tour applies a penalty of 100% of the total amount of

the booking.

Clients must arrive at the meeting point 15 minutes prior departure time. If clients have trouble

finding the meeting point must call the following number 0039 0577 236330. For clients who arrives late.

There won’t be any refund. It won’t be possible to join the rest of the group after departure time.CHANGES TO THE ITINERARY: If special circumstances arise (strikes, road or weather conditions,

etc.) My Tour may be forced to modify the planned route with an alternative one, possibly maintaining

the duration and quality of service. In the event that the tour includes admissions to museums, churches,

etc, My Tour and its staff cannot be held responsible for delays or cancellations.

PLEASE NOTE: Due to possible price variations for the entrance fees of museums or other attractions,

or changes in measures implemented by the Regione Toscana, the tours may undergo some variations

during the season.

REFUNDS: no refunds are due under the following circumstances: in case the tour departs within 40

minutes late (duo to traffic jam), no show, in case the clients get lost during the tour, in case the clients

decide to leave the tour before it ends. In all other cases, the maximum refund provided will be the price

of the tour.

COMPLAINTS: All claims must be addressed to My Tour within 7 days from the end of the tour. My Tour

will not accept any complaint received after this deadline.

FREE SALE: Please notice that for some tours including museums we may advice stop sale in advance

duo to ticketing limits of Statal Museum’s organization.

Customers must be able to climb and descend stairs.