Stand: 6. Sep. 2019
Any cancellation by You must be made by telephone or email. The date on which the request to cancel is received will determine the refund due as follows:
Cancellation 48 hours or more before departure: Amount paid less upfront costs. These upfront costs are disclosed to you when you use the Site to complete the transaction and may represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other ancillary expenses. Cancellation less than 48 hours before departure: no refund.
In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded by the Guide or paid by You, as applicable.
If any tour, not just shore excursions, is cancelled because of a 'force majeure' event, you will receive a full refund. For shore excursions, this typically means such things weather conditions preventing your ship from docking, or if your ship arrives late or otherwise does not dock.
We won't cover you if the reason for missing your ship is caused by your own actions or personal situation, for example if you deviate from the agreed-upon itinerary, become ill, get arrested etc.
You acknowledge that all travel involves an element of risk and a certain amount of personal risk. You hereby take on all this risk and You, your family, heirs and assigns hereby release the Tour Guide to death and other damages, both pecuniary and non-pecuniary to you.
Under no circumstances will the Tour Guide be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any tours or other services purchased from the Site. Furthermore, the TOTAL liability of the Tour Guide arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You under this Agreement.Download Pdf Datei